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Shipping Policy

WHAT WILL YOUR DELIVERY COST BE?

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  • R60 Standard Delivery Fee country wide

  • FREE Delivery on orders over R350

  • Marico River Honey Bee Co (Pty) Ltd uses Courier Guy as our shipping / delivery agent.

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HOW LONG WILL IT TAKE?

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We will package and ship orders with due diligence at all times under the following conditions and procedures:


A NEXT DAY DELIVERY SERVICE IS OFFERED TO THE FOLLOWING AREAS FOR ORDERS RECEIVED BETWEEN 8AM and 1PM.

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  • Johannesburg

  • Pretoria

  • Vaal

  • Potchefstroom

  • Klerksdorp

  • Westonaria

  • Brits Areas

 

Orders received from Monday to Thursday, between 8AM and 1PM, will be processed on the same day, for same day collection by Courier Guy, to be delivered the following business day, at their earliest convenience.


Orders received on a Friday, between 8AM and 1PM, will be processed on the same day, for same day collection by Courier Guy, to be delivered the following Monday, at their earliest convenience.
 

Orders received over weekends (Friday after 1PM – Sunday), will be processed on the following Monday, for same day collection by Courier Guy, to be delivered the following business day, at their earliest convenience.

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DELIVERY SERVICE TO OTHER NATIONAL AREAS OUTSIDE THE ABOVE AREAS


We will process and pack orders as per the above, but depending on the area, delivery can take between 2 – 4 Business Days. You will be advised via email once your order has been placed for shipment and we will
supply you with a tracking number.
 

Please note that certain Terms and Conditions may apply for certain remote areas and can,
be found here: https://thecourierguy.co.za/terms-conditions

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We, Marico River Honey Bee Co (Pty)Ltd, agree that we will always take due diligence to ensure that all orders are shipped on time, as per our order and shipping standard operations procedure, we will however, not be held liable for shipping / delivery delays or packages being damaged or lost, under the following circumstances:
 

  • Where an incorrect address was supplied by the customer.

  • Where a package was received and signed for by a person that was not authorized to do so or that was not appointed by the customer as stated on the delivery waybill.

  • Any action by our shipping agent’s staff, that causes a delivery delay or package being lost or damaged, during delivery that is out of our control as a company.

  • Where a package delivery is delayed, damaged or lost during labour, industrial and or political circumstances, like labour strikes and political unrest, or any other circumstance, that is out of our control as a company.

  • Where a customer has opted to use his/her own shipping agent, Marico River Honey Bee Co (Pty) Ltd, will not be held liable under any circumstances whatsoever, for any delivery delays, package damage, lost packages or any other circumstances that may arise from the use of such an agent by the customer.

  • Further, as we use an independent shipping / delivery agent, Courier Guys, it is the responsibility of the customer to also ensure that he/she has read and understand the shipping / delivery agent’s own terms and conditions, which can be found on their webpage, https://thecourierguy.co.za/terms-conditions and you agree that you are bound by such terms and conditions.

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